Testimonials

Universal Stone, Inc.
4.6
Based on 57 reviews
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Kayla Bohnsack
Kayla Bohnsack
15:15 03 Feb 21
Universal Stone installed the countertop and shower walls in our master bathroom. Anna and her entire team were... amazing. She made the process easy and stress free. She communicated well with us throughout the entire process and answered all of our questions. The install was scheduled quickly and the crew was professional. We will definitely use Universal Stone again in the future and will recommend them to others.read more
roger miller
roger miller
13:57 16 Dec 20
Universal Stone did a fabulous job installing granite counters in our new house! This is the second house we've used... them for. We found granite at a different supplier, but Universal gave us a fair price to go ahead with the project. Also, we have a curved bar....no problem fabricating that...measurement is done with a laser-type device, which transfers the layout to their computers. All in all very reliable and honest ...I'm very happy!read more
Rachel Gast
Rachel Gast
17:18 13 Dec 20
I hate to do this. The product itself is beautiful. I get that our job was small (60" bathroom vanity top), but we... spent $1500 and are planning a full kitchen project this spring that we were hoping to use them for.When we arrived for our appointment, the salesperson met us, asked us what our project was, and then sent us out into the shop to look at the slabs. He didn't explain anything to us (there are different types of stone and different price points). He simply told us to look around and then disappeared. We noticed the other 2 couples had sales people walking around with them, asking them questions, and giving them suggestions.He checked on us after we were nearly all the way through but didn't hang around. When we were done, we waited in the showroom for a while before he came out of his office.He didn't explain sinks, edges, etc. but fortunately we are adept enough to figure those things out on our own in the time we waited for him. We gave him the 3 options we wanted estimates for, I explained our timeline (the contractor wasn't able to start for at least a month or more) and he sent us on our way without a "thanks for coming in".The estimate came through and we made our decision. I emailed our sales person and he said to sign the contract, send it back to him, and pay the deposit. When he called for my credit card information, he had me on speaker phone. Who asks for credit card information over speaker phone? Plus it was hard to hear him. I reminded him of our timeline again and that was fine with him.That same morning, I receive another call from him, asking for the wrong name. I corrected him and he said he was calling to schedule our template, as if he'd not just spoken to me earlier. I reminded him of our previous conversation and I didn't have a day yet, as our contractor hadn't begun the job. We decided that I would just call him when we knew more.A couple weeks later, I got another call from him, asking if we were ready. I reiterated that it was going to be another couple weeks and that I would connect with him when it was time.When it was finally time for the template to be made, I contacted our sales person and left a voice mail. When he called me back, he asked for the wrong name, again. He also told me I need to pay the deposit, which I'd already paid for when we signed the contract.At this point, I was leery about going further with this job with this sales person. I was worried that if he couldn't get my name right twice, remember our timeline, or the fact that I'd already paid the deposit, that maybe the job wouldn't go very smoothly. I'm not generally a complainer, but I mustered up the courage to call and let them know that we weren't confident in our sales person and we really wanted to nip it in the bud before the install. We wanted to be happy with choosing Universal Stone.We were given a new sales person, apparently just temporarily enough for us to pay the final balance due, I guess. After that, communication came from our original sales person again, which was super awkward.The installers did a great job, except one of them arrived without a mask (Covid). When he saw I was putting one on (to protect them), he muttered something about forgetting his in the truck and went back and got it. They were friendly and efficient.I received no further communication from them - no "Thanks for your business" or "How to care for your new granite".I will reiterate that the countertop is beautiful, the install was flawless and the turnaround time from template to install was quick. I would have liked to have a sales person that all these other reviewers had. Our experience would have been much different.read more
Katie Grotberg
Katie Grotberg
16:16 07 Sep 20
Unfortunately, we had a terrible experience with our salesperson. We had called multiple times and left messages... multiple times after our measurement appointment to set up an install time (we were initially told that we would be contacted by our salesperson within a few days, so they could set it up). After over a week of calling and leaving messages with no luck, we found out that our salesperson was on vacation and were told that we would have to wait until they were back to set up an appointment and move forward. Thankfully, Corey helped us out and set up a prompt install appointment and and answered them questions we had. Since then, I’ve called again to ask about a missing sink grid and aftercare instructions because they were not communicated with us. We were again funneled to our original salesperson who has again not returned our call. I was hesitant to leave a review but do not want people to have experience that we had.The measurements and installation were fantastic. Everyone involved in that process was great! The granite is quality, however a few areas look a little stained from the natural coloring of the stone. I’m not sure that this could have been avoided. If you are considering this company I recommend using Corey as your salesperson. He was the only reason we were able to move forward with our installation in a timely (but still delayed) matter and was very helpful. We are very appreciative of his willingness to take on additional responsibility and help us out.read more
Gerilyn Hommerding
Gerilyn Hommerding
18:35 07 Aug 20
We chose Universal Stone on the advice of friends and we feel it's the best decision we could have made for our kitchen... granite.Jenna, our salesperson, was so easy to work with and helped us every step of the way with our vision. She is knowledgeable, friendly, and a true professional. There is also an in-house designer who was very helpful and informative. I highly recommend both of these talented people.The installers were professional, friendly, and did an amazing job installing our granite. They went above and beyond to complete our install.The completed project from start to finish exceeded our expectations. I strongly recommend Universal Stone, we plan to use their services again with our bathroom remodels.read more
DARCIE L Jamison
DARCIE L Jamison
19:27 31 Jul 20
We were very happy with Universal Stone! We found a beautiful quartzite remnant for our bathroom and Universal Stone... was able to complete the measurement and installation within about 10 days at a surprisingly reasonable price for such a pretty stone. I highly recommend Universal Stone. They have friendly and competent consultants, quality materials, and excellent installation work.read more
Jason Hackett
Jason Hackett
21:01 17 Jul 20
Great selection and craftsmanship. Had quartz installed in bathroom. Next project is granite countertops and backslash... in the kitchen. Corey and his team are top-notch!read more
Mark Norton
Mark Norton
16:49 26 Feb 20
I am so glad I found Universal Stone. From my initial visit to the installation, everything went smooth. Ryan, my... salesperson, was very helpful and came through with getting me scheduled in order to meet my deadlines. The resulting countertop is beautiful. Thank you.read more
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