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Testimonials

Universal Stone, Inc.
4.6
Based on 53 reviews
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Katie Grotberg
Katie Grotberg
16:16 07 Sep 20
Unfortunately, we had a terrible experience with our salesperson. We had called multiple times and left messages... multiple times after our measurement appointment to set up an install time (we were initially told that we would be contacted by our salesperson within a few days, so they could set it up). After over a week of calling and leaving messages with no luck, we found out that our salesperson was on vacation and were told that we would have to wait until they were back to set up an appointment and move forward. Thankfully, Corey helped us out and set up a prompt install appointment and and answered them questions we had. Since then, I’ve called again to ask about a missing sink grid and aftercare instructions because they were not communicated with us. We were again funneled to our original salesperson who has again not returned our call. I was hesitant to leave a review but do not want people to have experience that we had.The measurements and installation were fantastic. Everyone involved in that process was great! The granite is quality, however a few areas look a little stained from the natural coloring of the stone. I’m not sure that this could have been avoided. If you are considering this company I recommend using Corey as your salesperson. He was the only reason we were able to move forward with our installation in a timely (but still delayed) matter and was very helpful. We are very appreciative of his willingness to take on additional responsibility and help us out.read more
Gerilyn Hommerding
Gerilyn Hommerding
18:35 07 Aug 20
We chose Universal Stone on the advice of friends and we feel it's the best decision we could have made for our kitchen... granite. Jenna, our salesperson, was so easy to work with and helped us every step of the way with our vision. She is knowledgeable, friendly, and a true professional. There is also an in-house designer who was very helpful and informative. I highly recommend both of these talented people.The installers were professional, friendly, and did an amazing job installing our granite. They went above and beyond to complete our install.The completed project from start to finish exceeded our expectations. I strongly recommend Universal Stone, we plan to use their services again with our bathroom remodels.read more
DARCIE L Jamison
DARCIE L Jamison
19:27 31 Jul 20
We were very happy with Universal Stone! We found a beautiful quartzite remnant for our bathroom and Universal Stone... was able to complete the measurement and installation within about 10 days at a surprisingly reasonable price for such a pretty stone. I highly recommend Universal Stone. They have friendly and competent consultants, quality materials, and excellent installation work.read more
Jason Hackett
Jason Hackett
21:01 17 Jul 20
Great selection and craftsmanship. Had quartz installed in bathroom. Next project is granite countertops and backslash... in the kitchen. Corey and his team are top-notch!read more
Samantha Grose
Samantha Grose
20:04 17 Mar 20
We've been working with Jenna and getting her stone here for years. They've always been so accommodating and had... excellent customer service. I love the variety of stones that they have and options. Our clients have always found a countertop they love!read more
Loren Bregel
Loren Bregel
18:18 27 Feb 20
I had a great experience working with Anna and the Universal Stone staff. They worked with me to find quartz counters... for two bathroom updates. The installers were prompt and did a super job installing. They covered the floors to protect as they went from truck to bathrooms. Thanks!!read more
Mark Norton
Mark Norton
16:49 26 Feb 20
I am so glad I found Universal Stone. From my initial visit to the installation, everything went smooth. Ryan, my... salesperson, was very helpful and came through with getting me scheduled in order to meet my deadlines. The resulting countertop is beautiful. Thank you.read more
Alla Valdberg
Alla Valdberg
16:04 31 Jan 20
Great and affordable service. Great Customer service. Ryan did a great job to set this up. Quick and precise... installation. Highly recommended. Thanks Ryanread more
Christina Cash-Kramarevsky
Christina Cash-Kramarevsky
00:42 03 Oct 19
Great stone selection and good technology to make precise cuts. The installation only took 3 hours for the kitchen... counter top, island, and bathroom. The people are friendly and fair. Great quality. Very accommodating to our wants.read more
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